Support Technician

The opportunity

Be the first line of support via phone, email, and ticketing systems.

• Troubleshoot everything from audio dropouts to video control configuration quirks.
• Escalate the really tricky stuff to senior technicians or global vendors.
• Keep support records sharp and tidy in our case management system.
• Share your knowledge by contributing to guides, FAQs, and documentation.
• Stay up-to-date with firmware, product releases, and training from our global partners.
• Occasionally step out from behind the desk for dealer training, trade shows, or webinars.

Bonus points if you:

• Hold AV/IT certifications or training in installation, networking, or AV engineering.
• Have programming experience (Netlinx, Python, Java, C++).
• Are a natural communicator who can turn complex tech into simple steps.
• Are self-driven, detail-focused, and love learning new tech.

The benefits

• Work with world-leading AV brands every day.
• Get full training and opportunities for professional development.
• Be part of a supportive team culture that values your input.

Ready to become the go-to AV troubleshooter?

What we are looking for

Around 2 years’ experience in technical support, AV systems, or as an audio technician.

• Familiarity with pro AV gear — control systems (AMX), AV over IP, audio processors (BSS, DBX), PA systems (JBL, Crown), mixers (Soundcraft), wireless systems (AKG), and digital signage (Philips, Spinetix).
• Calm, professional phone manner + strong troubleshooting chops.
• A solid grasp of signal flow, networking (Ethernet, Wi-Fi, Dante, Bluetooth) and AV system integration.
• Confident with Windows/macOS and CRM or ticketing platforms.
• Above all, a passion for solving problems and helping people.

Link to the application form is below.

Application Page is here