About the job
- Join the technical support team at Swinburne University
- Full-time, ongoing position based at our Hawthorn campus
- Hew 6 + 17% super and staff benefits
About The Role
Join Swinburne’s Digital Workplace Experience team and help deliver exceptional technology experiences across our learning, meeting and event spaces.
You will provide technical support across learning, meeting, and event spaces at the University and VE divisions. This position requires expertise in providing level 3 and 4 AV support, while also delivering specialist support for live, hybrid, and virtual events. Training and assistance for internal and external customers are key aspects of the role.
In addition, this role involves commissioning new audiovisual deployments, maintaining and configuring educational technologies, and ensuring AV solutions align with Swinburne’s standards. The specialist will also analyse data from remote management infrastructure to recommend technology upgrades and oversee lifecycle refresh audits that lead to learning space upgrades and new building projects.
About You
To be suitable for this role you will need to have experience in the below key accountabilities:
- Commitment to industry Certifications (Preferred: AVIXA (ANP, SynAudCon), Crestron & XiO, Dante, Biamp, Sennheiser)
- Proven knowledge and demonstrated application of AV infrastructure management, commissioning, and support of AV technologies (e.g, Crestron & XiO, Dante, Biamp, Epson, Lightware & Sennheiser)
- Extensive experience in the management and support of live events and hybrid streaming events
- Keep up to date with new and emerging technologies in the AV and educational technology and provide expert advice as appropriate.
- Provide training and ongoing support to university staff for installed educational technology, AV solutions and other AV equipment.
- Ensure appropriate action is taken to anticipate, investigate and resolve problems in AV systems and services utilising AV remote management infrastructure systems.
- Maintain strong and collaborative working relationships with IT staff, Swinburne academics, operational teams, suppliers and other 3rd parties.
Qualifications
For further information please refer to the Job Description
A relevant technical degree with subsequent relevant experience; or experience in an AV technical field.
About Swinburne University Of Technology
Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.
Our Ad Astra strategy is the cornerstone of Swinburne’s bold ambition to lead globally in technology-driven education and research. This strategy positions us to create transformative solutions, empower learners, and partner with industry to thrive in an ever-changing world.
What We Offer You!
Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle.
Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers.
Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions.
Want to learn more? Head over to our benefits page !
To Apply
Please submit your CV and cover letter addressing the Key Selection Criteria and your suitability for this position.
To review the Position Description and to apply, please scroll down to the bottom of the page.
If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.
Please Note: Appointment to this position is subject to passing a Working with Children Check.
If you are experiencing technical difficulties with your application, please contact the Talent Acquisition team at [email protected].
Applications Close: 14th September at 11.30 pm
Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.
Diversity, Equity and Inclusion
Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.
Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.
Swinburne is proud to be recognised as an AWEI Gold Employer, reflecting our commitment to creating an inclusive workplace where LGBTQIA+ employees, students and communities can thrive.
We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.
We support applicants with disabilities, and reasonable adjustments can be requested at any stage of the recruitment process.
For reasonable adjustment requests – including accessible formats of the position description, application form, or other documents, please contact [email protected] or call +61 3 9214 3550. Please note: this phone number is for disability and reasonable adjustment enquiries only. General enquiries about the role can also be emailed to [email protected].
Victoria’s Commitment to Action: Improving international student employment outcomes. As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.
As a Circle Back Initiative Employer, we commit to responding to every applicant.
RESPONSES