Career Opportunity: AVC Technology IT Support Specialist

About Us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria’s courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria’s Supreme, County, Magistrates’, Children’s, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group’.

Our people enable the Courts Group to deliver on each jurisdictions own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

About the Role

AVC Technology supports the in-court technologies and audio visual needs, including video conferencing, evidence presentation and transcript recording within Victoria’s Courts and Tribunals.

The role is responsible for supporting the IT administration of both AVC Technology and Victorian Government Reporting Service (VGRS) network, servers and computers, including associated systems and applications used by Courts and VGRS.

Working in conjunction with the AVC Technology Systems Administrator with the day-to-day operation and provision on AVC Technology services.

The key aspects of the role includes but is not limited to:

• Performing system administration duties when required for Active Directory Services, management of network, servers, and computers.
• Providing a client desktop support for AVC Technology and undertaking immediate response to issues affecting court sittings.
• Providing expert advice and support to users and other technical staff and performing advanced problem-solving analysis and diagnosis to resolve technical and operational service delivery issues.
• Providing support and services specifically in relation to AVC Technology systems and facilities (including transcript production infrastructure) consistent with AVC Technology service delivery priorities and standards.
• Monitoring hardware, software, and system performance metrics.

About You

• Experience in a level 2-3 helpdesk environment.
• Demonstrated experience to provide system support including problem diagnosis and resolution, training, and information services.
• Experience with Microsoft Windows Active Directory environment and Microsoft operating systems.
• Demonstrated knowledge of network operating systems, equipment and protocols.
• Experience with application management, packaging, and deployment.

How to apply

Click the ‘Apply Now’ button, ensuring you include the following in your application:

• resume
• a short cover letter

Other information

CSV is the employer of staff at Courts Group.  CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don’t hesitate to get in touch with the Position Contact listed in the Position Description.

SEEK Apply link is HERE