Audio Visual Operations Manager

At UTS, we’re on a bold journey to become a leading public university of technology recognised for our global impact. Positioned at the cutting edge of creativity, innovation, and technology, we are dedicated to driving transformative breakthroughs that shape the future. Our state-of-the-art campus in Sydney’s vibrant Tech Central precinct is alive with energy and ambition, creating a dynamic environment where curiosity and collaboration thrive.
   
The Opportunity  
The Audio Visual (AV) Operations Manager will provide strategic direction and leadership to a team of AV Technicians, ensuring the efficient delivery of AV support and services across the university. Key responsibilities include identifying process improvement opportunities, implementing best practices, and ensuring compliance with governance standards. This role involves managing budget allocations and engaging with stakeholders to optimise resource utilisation. By encouraging collaboration and mentorship, you will cultivate a culture of excellence and translate strategic vision into operational initiatives, ensuring that service delivery consistently meets expectations.

A Day in the Life of an AV Operations Manager at UTS 

• Lead and manage a team of technical staff to deliver AV technology support and services, ensuring alignment with operational plans and service levels.
• Facilitate Tier 1 and Tier 2 technical support, diagnosing system issues, ensuring timely resolutions, and managing equipment replacements.
• Act as an escalation point for complex issues, providing strategic direction and support to AV technicians.
• Develop operational plans and service levels, clarifying roles and responsibilities within the team.
• Identify and implement process improvements within the AV workflow to enhance efficiency and effectiveness.
• Manage the AV Operations budget, track project costs, and allocate resources effectively while ensuring compliance with governance practices.
• Engage with stakeholders to understand AV needs, optimize resource utilisation, and ensure service delivery meets expectations.

What You’ll Need to Succeed:  

• Relevant tertiary qualification or equivalent knowledge gained through education, training, or experience.
• Proven experience in leading audio-visual solution installation, maintenance services, and technical support teams.
• Ability to forecast resource requirements to support scalability and adapt to changing business needs.
• Strong judgment skills to manage competing interests and priorities, especially in high-pressure situations.
• Excellent written and verbal communication skills, with the ability to manage customer expectations regarding solutions and costs.
• Strong leadership abilities to mentor teams, with experience in agile/scrum and human-centered design techniques considered advantageous.

Remuneration & Benefits 
A competitive and comprehensive remuneration package will be offered.
This role attracts 17% superannuation in addition to the base salary.
UTS staff also benefit from a wide range of Employee Benefits. We prioritise your growth with extensive learning and development opportunities, including leadership programs, study time support, and access to resources like LinkedIn Learning. Enjoy a comprehensive health and wellbeing package featuring on-campus health services, fitness discounts, and childcare support. Financially, we offer competitive benefits, including salary packaging options, and exclusive discounts on various products and services. Plus, benefit from generous leave entitlements and staff recognition programs that celebrate your achievements.
This position is full-time and appointment will be made on a continuing basis.

How to Apply

• Please submit your application with your updated Resume and Cover Letter.
• Specific enquiries or issues with your application may be directed to the UTS Recruitment Team at [email protected]
• Applicants must have current and valid work rights in Australia.
• This position will close on Thursday, 31st October. 

Accessibility  

If you require any adjustments to the recruitment process or an alternative application pathway please contact [email protected] for assistance.
UTS is recognised widely as supporting inclusivity and diversity through our Wingara Indigenous Employment Strategy, Social Impact Framework and UTS Access and Inclusion Plan. Cited as a WGEA Employer of Choice since the inception of the award, we were among the first Australian institutions to receive the Athena SWAN Bronze Accreditation for our commitment to action addressing gender equity in the STEMM disciplines.

We welcome applications from women, Indigenous Australians, people with disability, those who identify as LGBTIQ and applicants from culturally and linguistically diverse backgrounds.

SEEK Quick Apply Link is HERE