Field Application Engineer

We are seeking a highly motivated and skilled Field Applications Engineer (FAE) to join our dynamic team. The ideal candidate will serve as a key technical resource, bridging the gap between our engineering team and customers. This role involves providing technical support, conducting product demonstrations, product training and ensuring customer satisfaction through effective problem-solving and communication.

Key Responsibilities:

• Technical Support: Provide pre-sales and post-sales technical support to customers, addressing enquiries and resolving issues related to SOLUM products.
• Product Demonstrations: Conduct technical presentations and product demonstrations to showcase SOLUM’s capabilities and advantages, ensuring a thorough understanding of our solutions by clients.
• Collaboration: Work closely with the sales team to identify customer needs and develop tailored solutions that enhance customer experience and drive sales.
• Training and Education: Organise and deliver training sessions for customers and internal staff on product usage, features, and best practices.
• Feedback Loop: Gather customer feedback and insights to relay to the product development team, contributing to continuous product improvement and innovation.
• Documentation: Create and maintain technical documentation, including application notes, FAQs, and user guides to support customer understanding and product usage. Maintain a robust record of current works in progress providing weekly updates to the sales team.
• Field Visits: Travel to customer sites as needed to provide hands-on support, assess installations, and troubleshoot issues.

Qualifications:

• Bachelor’s degree in Electrical Engineering, Computer Science, or related field.
• 5+ years of experience in a technical support or applications engineering role, preferably within Electronic Shelf Labels.
• Strong understanding of relevant technologies, products, and systems.
• Excellent communication and interpersonal skills, with the ability to explain complex concepts to a non-technical audience.
• Proven problem-solving skills and the ability to work independently and as part of a team.
• Proven ability to work with cross functional teams based locally and internationally.
• Willingness to travel for customer visits and training sessions.