Workplace Solution Architect – Audio Visual & Smart Buildings Pre-Sales
Are you ready to grow your career with an innovative, people-focused company? Generation-e is seeking a Workplace Solution Architect who loves tackling complex challenges, has a passion for integrated AV and smart building solutions, and thrives in a culture of learning and collaboration. If you have a growth mindset, this is your opportunity to join a team where you’ll continuously develop new skills, build strong customer relationships, and drive impactful solutions.
At Generation-e, we believe diversity of thought and experience makes us stronger. We encourage applications from anyone ready to contribute in an inclusive, supportive environment.
Why Join Generation-e?
- Deep Partnerships: Work closely with Microsoft, our primary vendor partner, to deliver high-value solutions across workplace collaboration, AV, and smart building integrations.
- Flexible Work Environment: You’ll mostly work from home, with regular in-person meetings alongside teammates, customers, and vendors. We value work-life balance and strive to give you the support you need for success.
- Growth Mindset Culture: Continuous learning is at our core. We provide regular opportunities for development—both formal training and on-the-job experiences with industry-leading tools and platforms.
- Impactful Collaboration: Be a trusted advisor, bridging sales, project management, and technical delivery to architect solutions that address real customer needs.
About the Role
As a Workplace Solution Architect, you’ll serve as the technical expert supporting our sales opportunities in AV, Microsoft Teams Rooms, and Smart Buildings. You’ll design and present integrated solutions, build relationships with key technical stakeholders, and ensure smooth project transition from proposal to delivery. Your role is crucial for “technically closing” deals—translating complex customer requirements into clear, value-driven solutions.
Key Responsibilities
- Solution Design: Scope and document technical solutions, including products and services, that align with customer needs and maximize value for both the client and Generation-e.
- Customer Engagement: Apply your industry experience and skills to rapidly build trust with clients, articulate solution proposals, and secure buy-in from decision-makers.
- Collaboration: Work closely with Sales, Service Delivery, and AV-Engineering to ensure proposed solutions are accurate, profitable, and successful.
- Governance & Documentation: Maintain thorough records in CRM, produce costings and Scopes of Work (SOW), and follow our Pre-Sales Handbook for pricing and solution approval.
- Continuous Improvement: Stay current with training, actively share feedback on evolving market demands, and represent Generation-e at community events or speaking engagements.
- Project & Proposal Management: Adhere to SLAs for quotes, proposals, and pilot engagements. Ensure solutions meet business, technical, and profitability goals.
Required Skills & Experience
- Technical Expertise: Demonstrated knowledge of integrated AV systems, Microsoft Teams Rooms, and related workplace technologies (e.g., Vergesense, Verkada, Appspace, Cisco Spaces).
- Commercial Acumen: Experience responding to tenders and quoting AV technology in commercial environments.
- Software Proficiency: Familiarity with CRM tools and estimating software (D-Tools).
- Collaboration & Communication: Strong interpersonal skills, with the ability to present convincingly to customers, manage stakeholder expectations, and document findings.
- Problem-Solving & Adaptability: A proven track record in designing solutions and tackling technical challenges in dynamic environments.
Qualifications
- Experience: 5+ years in IT/Audio-Visual service delivery, with a record of technical pre-sales success.
- Education: Degree in IT, Electronic Engineering, or Computer Science (preferred).
- Certifications: Relevant and current Microsoft certifications; AVIXA CTS.
We’re open to applicants at both Junior and Senior levels—if you see yourself thriving in a dynamic, rapidly growing environment, we want to hear from you!
Ready to Take the Next Step?
If you’re passionate about technology, collaboration, and delivering exceptional outcomes for customers, join us at Generation-e.
Apply now to help us shape the future of workplace innovation. We look forward to hearing from you!
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