Service Technician

About the role

This role will require you to deliver the smooth day-to-day audio-visual operations across multiple clients’ premises. You will focus on providing a high level of technical service and client support by demonstrating your technical knowledge, producing quality documentation and maintain client relations. Your strong communication skills, detail orientation and ability to prioritise tasks will help you excel in building strong rapport with our clients and delivering a high level of service support. This opening is for someone who is looking for a fantastic opportunity and experience to work with an industry leader and is passionate about AV. This role will also allow you to be proactive in identifying and implementing initiatives for improving service standards.

What you’ll be doing

• Troubleshooting audio visual faults.
• Providing onsite service maintenance and fault finding.
• Service maintenance documentation
• Preventative service inspections
• Service call outs
• Provide technical liaison with clients, engineering and project departments regarding recommended system modifications, design, and upgrades where necessary.

What we’re looking for

• Experience with audio and video equipment systems
• Knowledge in video conferencing and control systems
• Experience in fault-finding, audio-visual schematics, and digital sound processors.
• Basic networking and programming skills are highly regarded.
• Demonstrated experience with LAN/WAN
• High fluency in written and spoken English
• Trade qualification in electronics, communications, or audio visual or demonstrated industry equivalent.
• Australian Citizenship or Permanent Residence work rights is desired to be able to attend Secure Agency sites.
• Current valid Driver’s License and Personal Vehicle 

What work at Diversified?

At Diversified, we’re on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. Inspired by challenge, driven by imagination, and fuelled by passion, we’re a diverse and united team of innovators committed to the future— yours, ours, and the world’s.

Diversified’s service department provides after sales support for a wide variety of projects for corporate, government, education and defence clients. We have a team of more than 70 service staff nationwide.  As a service technician, you will be supported by Diversified’s nationwide team of engineers, commissioners, programmers and project managers with proven expertise.

With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you’ll dive headfirst into big, complex, and rewarding projects that push the boundaries of what’s possible.