Ecler’s new technical assistant is now live on the company’s website. LIRA is the new AI-powered virtual assistant. A handy tool to help you with technical questions about Ecler products — fast, simple, and always available.
Available 24/7
Fast and accurate answers
Designed to support your work
Where can you find it?
On every product page and in the Support & Community section.
If LIRA doesn’t provide the information you’re looking for:
Live Support: If LIRA is unable to answer your question, you can still get the help you need. You can instantly connect with the live Customer Tech Support team during business hours by requesting a connection through LIRA.
Support Ticket: For inquiries that are less time-sensitive or outside of operating hours, LIRA will create a support ticket for your request. You may also submit a Technical Support ticket via the support form on the website.
To check the progress of your support requests, please visit the “Tech Support, Ticket Portal and AEC Licences” section in your private area.
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