SUPER SIGN OF THE TIMES

At the heart of the new infrastructure is LG SuperSign CMS, deployed on-premise for security and control reasons. For a relatively small ICT team managing a vast, multi-terminal campus (domestic, international, baggage handling, car parks and more), remote monitoring and proactive management were non-negotiable.

“LG SuperSign has been a game changer for my team,” says Tully-Smith. “We just don’t have the arms and legs to go around and check those 950 screens on a daily basis. The monitoring capabilities really give us that eyes-on view of what’s across our infrastructure. It allows us to triage and fix faults as they come up, and gives us that executive view of how our fleet is performing at any given time.”

The move also simplified a previously fragmented architecture. Jacob Marino, Sales Engineer at LG Electronics, notes that external media players were a major pain point. “We leveraged LG’s System-on-Chip platform and our internal web page player. Now the screens and the real-time flight information tracking play back directly on the displays rather than via an external media player.”

SECURITY & SUSTAINABILITY LOCKED IN

Airports operate under strict critical infrastructure requirements, so security was paramount. Tully-Smith explains: “Our security was largely driven by the on-premise instance of LG SuperSign, which gives us complete control. What attracted us to LG displays was the device hardening. Being able to ensure that people weren’t able to sideload a USB drive and put up a nefarious image was really important for us.”

Sustainability was another key driver. Justin Park, Transportation Business Development Manager at LG Electronics, says ESG credentials were central to the selection: “One of the key reasons for the airport trusting us with this upgrade was the strength of LG’s ESG and sustainability measures. The Carbon Trust footprint reduction certification on our UH screens was integral as well as offering a free e-waste program.”

Tully-Smith adds that power consumption monitoring and optimisation were important factors in meeting Brisbane Airport’s net-zero ambitions.

RELIABILITY MATTERS ON THE GROUND

For the operations team, display uptime directly affects passenger flow and staff workload. Michael Kerr, Integrated Operations Centre Manager, is blunt: “The reliability of the displays is essential. Without them working, people are lost – quite literally. They don’t know how to get around the airport effectively. Prior to the upgrade, our phone would ring hot when equipment failed.”

Graham Wands, Business Development Manager at Programmed (the integration partner), emphasises the shift from fragmented legacy systems: “We’ve taken what was a fragmented digital signage system, not very visible to management, now to an integrated modern solution with centralised management and health visibility. LG SuperSign enables us to take a proactive stance and make sure that the FIDS and other signage is highly available and always visible to passengers.”