Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.
About the role
As a Resident Service Technician, you’ll be part of a small team of AV specialists at a recently-built venue, offering a diverse range of tasks. This is a fast-paced tech company with outstanding employee facilities, just a couple of minutes’ walk from Richmond train station. Your role will involve everything from supporting the client’s Zoom meeting spaces to managing AV for internal events like Town Halls or external guest speakers.
The client is seeking a mature, confident presence who can handle challenging situations and provide reassurance to employees at all levels, including senior executives. Your natural hospitality and high level of customer service will ensure clients feel well-supported and confident. You’ll have extensive experience with videoconferencing equipment and be adept at running meetings on Zoom, Teams, and Webex, as well as troubleshooting client laptops and media. You’ll seamlessly transition between providing concierge-level service and diving into technical tasks, such as diagnosing issues with AV racks.
This is a full time Monday-Friday role working 8.00 – 4.30 with some potential for paid overtime on occasion. Familiarity with ticketing system ServiceNow would be a bonus. Gaps in your experience will be assessed and training provided where required, but AV experience is a must.
What you’ll be doing
- Supporting high-priority meetings and events
- Fault Finding of AV, VC and ICT
- Resolving technical issues
- Reporting on AV activities
- Training the client on AV, VC and ICT
- Liaise with reception, IT and facility teams for booking requirements, facilitation and cross training.
- Understand and effectively communicate the full range of services to users and clients.
What we’re looking for
- 3+ years of experience as an AV/VC onsite technician in a similar role
- Highly experienced with Zoom, Teams and Webex
- Experience with audio video & IT equipment systems
- Strong practice in PC & laptop operation and basic networking skills
- Experience with audio video & IT equipment systems
- Strong practice in PC & laptop operation and basic networking skills
- Excellent communication and customer service skills
- Current Working with Children Card or willing to hold one
- Current National Police Check or willing to undergo a check
- Technical certification or diploma in a relevant field would be highly regarded
Diversified strive to create a respectful and collaborative workplace culture that allows all employees to thrive. We strongly encourage applications from Aboriginal and Torres Strait Islander people. We are also proud to foster a workplace free from discrimination. Diversified are committed to equal opportunity and building an inclusive workplace that embraces diversity.
Are you looking to take your career to the next level? Acquire new skills and make an impact while growing your career. Be a valued member of our team here at Diversified.
SEEK Quick Apply Link is HERE.
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