Tech Support Position at Sennheiser

The following is straight from the recruiter…

This is a great opportunity in our Technical Service Department to provide excellent technical customer service support to Sennheiser’s retail and professional customers.

Sennheiser is a developer and manufacturer of premium products in the audio technology space. Headquartered in Germany and with a presence across 90 countries, Sennheiser delivers premium sound and unified communications technology equipment to commercial businesses, audio professionals and music enthusiasts across the globe. At Sennheiser, people are key to our success. We are a high performing service orientated team, committed to providing all our customers with first-class service and expertise.

About the Role

As a Technical Customer Support Representative, it will be your responsibility to coordinate, supply, assess and action spare parts and repair enquiries, warranty repairs and test and replace requirements, referring cases on to our technical specialists when necessary. The role will require you to provide customers with phone based assistance.

About You

This role is ideal if you are passionate about audio and music technologies. It will require:

• A strong customer focus
• Internal customer service/order fulfilment experience
• The demonstrable ability to problem solve and trouble shoot
• Good time management, with the ability to work towards delivery deadlines
• Competency with Excel spread sheets
• Knowledge of an automated stock control system such as JD Edwards or SAP will be highly regarded.

A competitive salary package is on offer.

You will have access to latest Sennheiser product portfolio, the employee benefits program, an amazing team and culture, and a platform for potential future growth within the greater Sennheiser organisation. Full product training will be provided.

If you are seeking new challenges and would love to be part of a highly motivated team in an established and growing environment, then this could be the role for you.