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Technical Support Engineer — AV.technology

Tripleplay are looking for a post-sales support person to work full-time in Melbourne, working with IPTV, streaming and signage products.

By

11 October 2021

Read on for Tripleplay’s job listing and description…

Tripleplay is a specialist provider of IPTV, Video Streaming and Digital Signage software for the Corporate, Sports, Hospitality and Education Sectors and has offices throughout the world.  Tripleplay is looking to recruit a Technical Support Engineer to join the team based in Melbourne.

As a Technical Support Engineer, you will be tasked with providing technical support across all aspects of the product sales and life cycle with a focus on post-sales support for our customers across the APAC region.

This role will require occasional travel for trade shows and some technical on-site work.

Technical Support Engineer – Key Responsibilities and Tasks

  • Provide post-sales support – to assist Tripleplay’s technical support team in resolving customer problems while on-site, assisting resellers in doing installations and commissioning, providing support to resellers in maintaining their demonstration systems, and customisation work of portal/digital signage screens for demonstration and initial support for resellers.
  • Providing technical support to sales team in terms of putting together customised demonstrations, on-site technical pre-sales support through demonstrations and technical overview of the platform and putting together technical design and architectures for proposals.
  • Provide technical support to assist Tripleplay’s distribution partner in providing support to our network of resellers for technical training.

Technical Support Engineer – Key Skills

To be considered for this superb opportunity, you must have knowledge of the following gained through your studies, commercial experience or similar:

  • Previous Audio Visual and IT experience is preferred.
  • Knowledge of IPTV or Digital Signage is an advantage.
  • High level of initiative and resourcefulness.
  • Outstanding customer service skills.
  • Linux Systems Administration and knowledge of Enterprise level networking is an advantage.
  • AVIXA / Infocomm CTS Certification is an advantage.

Employer questions

Your application will include the following questions:

  • Do you have technical support experience?
  • Do you have customer service experience?
  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have as a Technical Support Engineer?
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