Role Purpose
As the Technical Support Engineer – Flex your overall goal is to provide post sales UC focused technical support to our customers across ANZ.
Crestron is a market leading manufacturer and supplier of workplace technology solutions such as video conferencing, room booking, digital video transport, wireless presentation, control systems and more. Crestron operates through their authorized dealer channel, selling into enterprise, education and government verticals.
Crestron’s business in ANZ continues to grow strongly and we are looking to enhance our technical support via an expanded team. Including phone, email, casework and occasional on-site support, this position offers the right candidate a variety of experiences.
Key Responsibilities
- Receive and manage UC, AV & Network based technical support correspondence from a wide variety of customers to resolve issues in a timely manner.
- Attend site to assist with providing solutions to technical problems as they arise and as instructed by the Director of Technical Services
- Assist and collaborate internally with team members to find solutions
- Stage equipment to troubleshoot and resolve issues
- Required Competencies
- An overall understanding of current workplace technologies and solutions
- 5 years minimum experience in a similar technical role within the AV or UC industries.
- Broad understanding of IT Networks
- Microsoft and/or Cisco credentials an advantage
- Crestron HW & programming experience preferred
- An ability to work, plan & execute independently
- Excellent interpersonal skills; written and verbal
About Crestron
Crestron is the world’s leading manufacturer of advanced control and automation systems, innovating technology and reinventing the way people live and work, offering integrated solutions to control audio & video systems. Crestron streamlines technology, improving the quality of life for people in corporate boardrooms, conference rooms, classrooms, auditoriums, and in their homes.
Crestron has carved the path for technological innovation since 1972. We create automation solutions that transform the way people live their lives, making their day-to-day tasks easier and improving efficiency and productivity. We strive to be at the forefront of cutting-edge technology, constantly offering faster, better solutions that address the needs of customers the world over.
We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally. Our products are integrated into new high-tech commercial buildings to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in the most exciting industry in the world.
At Crestron, our automation and control solutions for buildings and homes let people control entire environments with the push of a button, integrating systems such as A/V, lighting, shading, IT, security, BMS, and HVAC to provide greater comfort, convenience, and security. All our products are designed and built to work together as a cohesive system, enabling our customers to monitor, manage, and operate everything from the cloud.
Crestron products are IoT enabled, providing our customers with the ability to easily manage and monitor devices using Crestron’s Cloud platform.
Crestron’s leadership stems from its dedicated people who are committed to providing the best products and services in the industry. This culmination of loyalty, devotion and innovation is what our customers refer to as “The Crestron Experience”.
For more complete information about our products, you may visit our website at www.crestron.com
LinkedIn Job Application is HERE
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