Career Opportunity: AV Conference Specialist

• Information Technology Services – Ballarat Campus
• Full-time, continuing appointment
• HEW 6 – $88,421 p.a. plus up to 17% superannuation

Ranked number one university in Australia for First Generation Student Enrolments (Good Universities Guide 2022) and with top rankings in Victoria around student support, social equity, skills and employment, we are driven to make difference to every student and the community providing lifelong learning, skills, and research locally, regionally, and globally.

With University and TAFE campuses in Ballarat, Berwick, Gippsland, and the Wimmera we are positioned to provide pathways from vocational education and skills training through to higher education.

About the role

You will work within a customer-focused team environment and contribute to the delivery and support of Audio Visual and Video Conferencing equipment and services.

You will:

• maintain and monitor audio visual and video conferencing technology;
• provide proactive maintenance and operational support for AV Technology, VC Endpoints, computer hardware and related Software Systems in all supported spaces;
• provide high level support for escalated incidents from Service Support staff; and
• identify and perform problem management processes ensuring underlying AV/VC issues are resolved and reoccurring incidents are eliminated.

About you

You will have exceptional customer service skills with the ability to adapt communication styles to the audience. In addition, you will have demonstrated ability to maintain Creston integrated devices and systems utilised within Microsoft Teams.

You will possess demonstrated:

• experience and knowledge of supported operating systems, and diagnostics software and fault detection techniques;
• project coordination and organisational skills in the establishment of services;
• ability to provide quality support to clients utilising audio visual and video conferencing equipment; and
• quality management by maintaining the AV/VC queues in ITSM of all tasks/jobs performed and record all Educational Technology equipment and system faults.

Please apply by Sunday, 4 August 2024

Applicants are required to submit a resume and response to key selection criteria.

View position description

Federation University is committed to The Circle Back Initiative program, whereby we will respond to every applicant.

If you are experiencing technical difficulties with your application, please email the Recruitment team or phone 03 5327 9756. Our position descriptions also list a contact person for job specific inquiries.

For more information on a career with us, please visit our website or let our staff tell you more https://www.youtube.com/watch?v=Xg_6dvxP8cA.