Service & Support Engineer

Riedel Communications is the leading provider of live production tools in the media, sports and entertainment sectors. To cover our customers’ needs holistically, we are divided into three business units: Product Division, Managed Technology & Riedel Networks. Our Product Division develops, produces and distributes audio, video, IT and communication solutions. With our live production tools for the media, sports, entertainment and corporate industries, we deliver a wide range of high-quality and state-of-the-art products that are among the most innovative of their kind in the industry.

Join us as Service and Support Engineer on this exciting journey and experience the fascination of Riedel Communications in action.

Your Responsibilities

• You provide support to external and internal customers and contribute to the customer hotline as a first and second level Support on the phone and per e-mail
• You support customers with remote online sessions, when needed
• You reproduce issues in the lab
• You repair based on board swap
• You visit customers on-site to perform debug and resolve problems, when needed
• You participate in the 24/7 hotline on weekends
• You work closely with your Support, System Consulting & Sales colleagues in the region, at the headquarters and in cross functional teams with Product Management and R&D
• You prepare Demo equipment

About You

• Successful completion of (technical) university studies or completed equivalent trainee program in information technology, electrical engineering, or video engineering
• 2+ years of proven experience in a relevant market field, ideally in the broadcast and entertainment Audio/Video market
• Knowledge in the area of broadcast video replay
• Knowledge of digital and IP video technology (SDI, ST 2110, ST 2022-6) as well as IP standards (TCP, UDP, IGMP, VLAN, PTP V-2, Multicast media traffic)
• Knowledge of IT and networking infrastructures and capability to troubleshoot these
• English speaking is a must; other languages are a plus
• Mobility and willingness to travel (mainly in Singapore, Hong Kong, Japan, China and Australia)
• English speaking is a must; other languages are a plus

What We Offer

• Life and Work balance through our flexible working time system including mobile working in a hybrid model
• Career booster with numerous individual development and training opportunities
• Diversity is very important to us, at Riedel we focus on an open working atmosphere, inclusion is part of our Culture – it is about the people and their personality that matters
• Diverse offers through myEAP (e.g. help with childcare, care for relatives, offers for body & soul etc.)

We’re contributing to your career development. We’ll encourage you to try new roles and experience new settings. By helping our people to reach their potential, we frequently support them to find skills they never knew they had, or make career moves they never thought possible.

Enrich Our Team

With us, you can expect an exciting challenge with plenty of opportunities to take on responsibility and develop personally. Riedel stands for equal opportunities and diversity! We are looking forward to getting to know you as you are – far away from any pigeonholing.