AV Customer Services Technician — UTS

Our vision is to be a leading public university of technology recognised for our global impact. We are a dynamic and innovative university, ranked by the QS Top 50 under 50 as Australia’s top young university, and located centrally in one of the world’s most liveable cities. With a culturally diverse campus life and extensive international exchange and research programs, UTS prepares graduates for the workplaces of today and tomorrow.  

The UTS Audio Visual Services Department is recruiting customer orientated and client facing AVS Customer Services Technicians to coordinate, support and demonstrate the presentation of technologies for UTS teaching and learning activities, university corporate events, video conferencing, seminars and meetings. 

There are two vacancies on the team:

• x1 full time, continuing contract
• x1 full time, fixed term contract for 12 months

Working as part of a team, you will coordinate the provision of timely and responsive AV services to enable the effective delivery of classes to students. You will provide support for virtual meeting technologies, and also be responsible for the provision of maintenance (preventative and repairs) for installed and portable AV equipment used in university activities.

Main Duties/Responsibilities

HEW 4:

Contributes to quality teaching and learning by providing responsive, timely and effective AV/IT services that satisfy the presentation requirements of clients in a rapidly changing environment.
Contributes to a client centred service by liaising with clients, providing advice and solutions to client problems and accurately processing client bookings. 

HEW 5:

Contributes to quality teaching and learning by providing a timely, responsive, flexible and effective delivery of appropriate AV/IT services that satisfy the presentation requirements of clients in a rapidly changing environment.

HEW 6:

Applies specialist knowledge and demonstrates a high level of initiative and independence when problem solving or communicating with clients  

With examples, please outline in a separate document how you meet the following four (4) key selection criteria points below:

• Demonstrated in depth knowledge of audio-visual and computer equipment including setup, operation, problem solving and routine maintenance
• Demonstrated skills in effective organisation and time management, including the ability to prioritise and achieve &on time& completion of tasks
• Demonstrated effective communication and customer skills
• Demonstrated high level of interpersonal skills with the ability to communicate, negotiate, and resolve conflict

Remuneration/Salary

Base Salary Range: $69,224 – $94,504 (HEW 4-6)
This role attracts 17% superannuation in addition to the base salary. Employee benefits include flexible work practices, child care centres, generous parental leave and salary packaging opportunities.

How To Apply

Please click the Apply link to be taken to the UTS website.  Here you can download:

• Full details of the application process;
• A copy of the position statement; and
• Information on remuneration, benefits, terms and conditions

Please ensure that the file name for each document submitted includes IRC238041 and your name.
Specific enquiries or issues with your application may be directed to the UTS Recruitment Team at recruitment@uts.edu.au. 

Closing Date: Wednesday 12 April 2023 at 11.59pm (AEST)

Accessibility
UTS Recruitment care about digital accessibility. If there is any content in our advertising that you have struggled with, please make us aware so that we can make our information accessible to all. 

In addition, if you have a disability that requires adjustment to the recruitment process or an alternative application pathway please contact recruitment@uts.edu.au for assistance.

UTS is recognised widely as supporting inclusivity and diversity through our Wingara Indigenous Employment Strategy, Social Impact Framework and UTS Access and Inclusion Plan. Cited as a WGEA Employer of Choice since the inception of the award, we were among the first Australian institutions to receive the Athena SWAN Bronze Accreditation for our commitment to action addressing gender equity in the STEMM disciplines.

We welcome applications from women, Indigenous Australians, people with disability, those who identify as LGBTIQ and applicants from culturally and linguistically diverse backgrounds.

View job listing here.