Job Opportunity: Events Experience Lead

InSight Systems is the leading provider of audio-visual technologies in Australia. Offering a full range of audio-visual solutions and services, InSight Systems ensures that our clients experience technology in a way that enhances their lives and makes the world a better place.

We are looking for experienced Events Experience Lead. This is a hands-on team leadership position, deals primarily ensuring the successful delivery of functions and events at a well respected educational institution.

Your responsibilities:

• Event and Staff Management
• Proactively ensuring all VIP events are catered for and client expectations are exceeded
• Day to day team management and rostering of technicians
• Oversight and innovation of the event service
• Ensuring the event equipment fleet is operational and up to date
• Production of high-quality performance reports as needed
• Updating internal registers and procedures to reflect the current status of events, rooms and service tickets
• Ensure exceptional quality standards are met and set KPIs are achieved
• Ensure users/clients receive regular updates and communication on open jobs
• Ensure tickets are closed once satisfactorily completed
• Update internal and external registers to reflect current status of rooms and asset information
• Provide professional support and proactive communication to clients
• Work with the Operational Manager and Managed Services Operations Manager on potential technical and service innovations at the client site
• Provide guidance and advice to the Operational Manager with technical information and report on technical faults, issues and shortcomings
• Participate in regular team meetings

Skills and requirements:

• Strong technical understanding with respect to event delivery, management and logistics
• Audio Visual and management qualifications or equivalent experience
• Demonstrated leadership experience with service teams
• Strong understanding of video conference infrastructure and similar web-based technologies
• Understanding of ITIL methodology advantageous
• Confident interpersonal and communication skills (written & verbal)
• Professional personal presentation and history of exceptional work attendance
• Strong rapport and relationship building skills with both staff and clients
• Able to take a creative approach to situations and problem solving and own issues until full resolution

What’s in it for you?

• Inclusive and dynamic culture, family-focused environment
• An organisation that can flex, and truly supports work life balance with flexibility options
• Support and collaboration, not just with their immediate team, but with the broader organisation as well!
• Career growth, learning and development opportunities
• Company events including weekly activities, Christmas event celebrations, EOFY celebrations and lots more!
• Generous employee discounts on AV products

This is a challenging and very rewarding role, and if successful you will become part of a highly dedicated, motivated, and supportive team.

If you are interested in this position, please apply and address to Jess Mitchell – Director of People and Culture.

You must have the right to live and work in Australia to apply for this position.

InSight Systems is an Equal Employment Opportunity Employer. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, and people of culturally diverse backgrounds to apply.

Kindly note that only shortlisted applicants will be contacted – thank you!

SEEK Quick Apply Link is HERE